99bt Privacy Policy

01 Introduction

99bt is an online entertainment platform providing sports betting, live casino, slots, and related gaming services to eligible adult players in Bangladesh. As part of delivering these services, we necessarily collect and process certain personal data about the people who use our platform. We take our responsibility as a data handler seriously, and we are committed to maintaining the highest practicable standards of data protection.

This Policy applies to all personal data collected through the 99bt website at 99bt.io, including data collected during account registration, identity verification, deposits, withdrawals, gameplay, customer support interactions, and any other interaction you have with our platform. It applies regardless of the device or method you use to access 99bt.

This Policy should be read alongside our Terms & Conditions and our Responsible Gaming policy, both of which are incorporated by reference into the overall agreement between you and 99bt.

02 Personal Data We Collect

2.1 Registration and Identity Data

When you create a 99bt account, we collect the information you provide directly, including your full legal name, date of birth, residential address (including city — for example, Dhaka, Chittagong, Sylhet, or Khulna), email address, and mobile phone number. This information is essential for creating and managing your account, verifying your identity, and communicating with you about your account activity.

2.2 Identity Verification (KYC) Documents

As part of our Know Your Customer (KYC) obligations, we may collect copies of identity documents such as your National ID Card (NID), passport, or driving licence. We may also collect proof of address documents. These documents are processed solely for identity verification and anti-money laundering compliance purposes and are stored securely with restricted access.

2.3 Financial and Transaction Data

We collect records of all deposits and withdrawals made through your 99bt account, including the payment method used (such as bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, or City Bank), transaction amounts in Bangladeshi Taka (BDT), timestamps, and transaction reference numbers. We do not store full payment account credentials — only the minimum reference data required to process and reconcile transactions.

2.4 Gaming and Betting Activity Data

We maintain records of your gaming and betting activity on the 99bt platform, including bets placed, games played, stakes, outcomes, bonus claims, and wagering history. This data is used for account management, responsible gaming monitoring, dispute resolution, and fraud prevention.

2.5 Technical and Device Data

When you access 99bt, our servers automatically collect certain technical information including your IP address, browser type and version, operating system, device type, screen resolution, referring URL, and session duration. This information helps us operate the platform securely, detect fraud, and improve the user experience.

2.6 Communications Data

If you contact our support team via live chat or email, we retain a record of that correspondence, including the content of your messages and any attachments. This data is used to resolve your query, train support staff, and maintain an audit trail of player-platform interactions.

03 How We Use Your Personal Data

99bt uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and administer your player account, including processing deposits and withdrawals in BDT.
• Identity Verification: To verify that you are who you say you are, that you meet the 21+ age requirement, and that your payment methods belong to you.
• Service Delivery: To provide access to betting markets, live casino games, slots, and all other features of the 99bt platform.
• Bonus and Promotions Administration: To credit bonuses to your account, track wagering requirements, and manage promotional campaigns including seasonal offers tied to events like Eid, Pohela Boishakh, and BPL cricket season.
• Customer Support: To respond to queries, resolve disputes, and maintain records of our interactions with you.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, underage access, and other misuse of the platform.
• Responsible Gaming: To monitor gaming patterns that may indicate problem gambling behaviour and to apply self-exclusion, deposit limits, or cooling-off periods where requested or where our responsible gaming obligations require intervention.
• Legal and Regulatory Compliance: To comply with applicable anti-money laundering (AML) and know-your-customer (KYC) requirements, and to respond to lawful requests from competent authorities.
• Platform Improvement: To analyse aggregate usage patterns and technical data in order to improve platform performance, navigation, and the overall player experience.
• Communications: To send you account-related notifications (e.g., deposit confirmations, withdrawal approvals, security alerts) and, where you have opted in, promotional messages about new games and offers.

04 Legal Basis for Processing Your Data

99bt processes your personal data on the basis of one or more of the following legal grounds, depending on the specific processing activity:

• Contractual Necessity: Processing that is required in order to fulfil our contractual obligations to you as a registered player — for example, processing your deposit so you can place bets, or processing your withdrawal request.
• Legal Obligation: Processing required to comply with applicable laws — for example, retaining transaction records to satisfy anti-money laundering obligations, or verifying your identity as required by KYC regulations.
• Legitimate Interests: Processing that serves a legitimate interest of 99bt or a third party, provided those interests are not overridden by your own rights and interests — for example, fraud detection, platform security, and responsible gaming monitoring.
• Consent: Where you have given us explicit consent to use your data for a specific purpose — for example, sending you marketing communications about new promotions. You may withdraw your consent at any time by contacting [email protected].

05 Sharing Your Personal Data

5.1 Service Providers

99bt shares personal data with trusted third-party service providers who assist us in operating the platform. These providers include payment processors (such as the operators of bKash, Nagad, and Rocket integrations), identity verification services, fraud detection providers, and IT infrastructure partners. All service providers are bound by contractual obligations to handle your data securely and to use it only for the specific purpose for which it was shared.

5.2 Game Providers

Certain technical data — including your session identifier, game preferences, and bet values — may be shared with licensed game studios such as Pragmatic Play, Evolution Gaming, Habanero, Spribe, and Ezugi in order to deliver their games on the 99bt platform. These providers operate under their own data protection frameworks and are contractually prohibited from using player data for purposes beyond game delivery.

5.3 Legal and Regulatory Disclosure

99bt may disclose personal data to law enforcement agencies, regulatory bodies, or other competent authorities if required to do so by law, court order, or in connection with the investigation of suspected fraud, money laundering, or other criminal activity. We will notify you of any such disclosure where we are legally permitted to do so.

5.4 No Sale of Data

99bt does not sell, rent, or trade your personal data to any third party for marketing, advertising, or commercial profiling purposes. Your personal data is an asset that belongs to you — we treat it accordingly.

06 Data Retention

99bt retains your personal data for as long as is necessary to fulfil the purposes outlined in this Policy, or as required by applicable law. The following retention periods apply as a general guide:

Once a retention period has elapsed, personal data is securely deleted or anonymised so that it can no longer be attributed to any individual. Where data must be retained for legal compliance, access to that data is restricted to authorised personnel only.

07 Cookies & Tracking Technologies

7.1 What Are Cookies?

Cookies are small text files that are stored on your device when you visit a website. They help the website remember your preferences, keep you logged in across pages, and collect anonymous usage statistics. 99bt uses cookies to provide a functional, secure, and consistent platform experience.

7.2 Cookies Used by 99bt

• Essential Cookies: Required for core platform functionality, including maintaining your login session, remembering your preferred language, and ensuring secure page transitions. These cannot be disabled without impairing the platform's basic operation.
• Analytics Cookies: Used to collect anonymised data about how players navigate the platform — for example, which pages are visited most frequently, how long sessions last, and where users encounter errors. This data helps us improve the platform. Analytics cookies do not identify you personally.
• Preference Cookies: Store your interface preferences such as display settings and notification choices so that you do not need to re-enter them on each visit.

7.3 What We Do Not Use

99bt does not use third-party advertising cookies, retargeting pixels, cross-site tracking technologies, or social media tracking scripts. We do not share cookie data with advertising networks.

7.4 Managing Cookies

You can control cookies through your browser settings. Most modern browsers allow you to block or delete cookies at any time. Please note that disabling essential cookies will prevent you from logging into your account and using core platform features. Analytics and preference cookies can be disabled without affecting your ability to use the platform.

08 Data Security

99bt implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, or destruction:

• SSL/TLS Encryption: All data transmitted between your browser and 99bt servers is encrypted using SSL/TLS protocols. The 99bt.io domain enforces HTTPS across all pages.
• Password Hashing: Account passwords are stored as cryptographic hashes — never in plain text. Even 99bt staff cannot see your password.
• Access Controls: Access to player personal data within 99bt's internal systems is restricted to staff members who genuinely need it to perform their role. All access is logged and audited.
• Secure Payment Handling: Full payment credentials (such as bKash account PINs or bank passwords) are never entered on or stored by 99bt. Payment transactions are routed through secure third-party gateways.
• Intrusion Detection: 99bt's infrastructure is monitored continuously for signs of unauthorised access, unusual traffic patterns, or other indicators of a security incident.
• Staff Training: All 99bt staff who handle personal data receive data protection training and are bound by confidentiality obligations.

09 Your Data Rights

As a player on the 99bt platform, you have the following rights in respect of your personal data. To exercise any of these rights, contact us at [email protected] with the subject line "Data Rights Request". We will respond within 30 calendar days.

• Right of Access: You may request a copy of all personal data we hold about you. We will provide this in a structured, commonly used format.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You can update certain details (such as your email address) directly from your account dashboard.
• Right to Erasure: You may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and no other legal basis applies. Please note that we may be required to retain certain data for legal compliance purposes even after an erasure request.
• Right to Restrict Processing: In certain circumstances, you may request that we limit how we use your data — for example, while a dispute about its accuracy is being resolved.
• Right to Data Portability: Where processing is based on consent or contract, you may request that we provide your data in a machine-readable format so it can be transferred to another service provider.
• Right to Object: You may object to processing of your data where it is based on our legitimate interests. We will cease the processing unless we can demonstrate compelling grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent (for example, receiving promotional emails), you may withdraw that consent at any time by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

10 Children & Minors

The 99bt platform is strictly intended for adults aged 21 years and over. We do not knowingly collect personal data from any person under the age of 21. If we discover that a registered account belongs to a person under 21, we will immediately close the account, void any associated gaming activity, and securely delete the personal data associated with that account, except where retention is required for legal compliance purposes.

If you are a parent or guardian and believe that a minor has registered on the 99bt platform using false age information, please contact us immediately at [email protected] so that we can investigate and take appropriate action. We take underage gambling prevention extremely seriously and will act on all such reports without delay.

11 Third-Party Links

The 99bt platform may contain references to third-party game studios and payment providers. While our platform integrates the services of providers such as Pragmatic Play, Evolution Gaming, bKash, and Nagad, 99bt is not responsible for the privacy practices of those third parties. Each third-party provider operates under its own privacy policy. We encourage you to review the privacy policies of any third-party service you use in connection with your 99bt account.

99bt does not control third-party websites and is not responsible for their content or privacy practices. This Policy applies solely to data collected directly through the 99bt platform at 99bt.io.

12 Updates to This Privacy Policy

99bt reserves the right to update this Privacy Policy at any time. When material changes are made, we will notify registered players via the email address associated with their account at least seven calendar days before the changes take effect. The updated Policy will be published at 99bt.io/privacy-policy with a revised effective date.

We encourage you to review this Policy periodically to stay informed of how we protect your personal data. Your continued use of the 99bt platform after the effective date of any revision constitutes your acceptance of the updated Policy. If you disagree with any changes, you have the right to close your account before the new Policy takes effect.

13 Contact & Complaints

If you have any questions about this Privacy Policy, wish to exercise a data right, or want to raise a privacy-related complaint, please contact the 99bt data protection team using the details below:

• Support Email: [email protected] (plain text — not a clickable link)
• Subject Line for Data Requests: "Data Rights Request" or "Privacy Complaint"
• Response Time: We acknowledge all data-related enquiries within 48 hours and aim to provide a full response within 30 calendar days.
• Support Hours: 24 hours a day, 7 days a week, including Bangladeshi public holidays.
• Support Languages: English and Bengali.

If you are not satisfied with our response to a privacy complaint, you have the right to escalate your complaint through consumer protection channels available in your jurisdiction. 99bt is committed to resolving all privacy concerns fairly and transparently.