Player Safety & Wellbeing

Responsible Gaming
at 99bt

99bt believes that gaming should always be an enjoyable, controlled form of entertainment. We provide every registered player in Bangladesh with practical tools to manage their activity, set personal limits, and seek help when needed. Your wellbeing matters more than any single bet.

21+ Players Only Self-Exclusion Available Deposit Limits Supported Time-Out Features Active 24/7 Support in English
Strict 21+ Age Policy — Zero Tolerance for Underage Access

The 99bt platform is intended exclusively for adults who are 21 years of age or older. Registration, deposits, and participation in any betting or casino activity by persons under 21 is strictly prohibited. All new accounts are subject to identity verification (KYC) procedures to confirm age eligibility. If we identify an underage user at any stage, the account will be immediately suspended, all funds held pending verification of ownership by a legal guardian, and the matter reported where required by applicable law. Parents and guardians are encouraged to use parental control software to prevent minors from accessing gambling platforms. If you know of a minor who has accessed 99bt, contact us immediately at [email protected].

Player Protection Tools

Your Controls, Your Choice

99bt puts practical safeguards directly in your hands. Every registered player can activate, adjust, or escalate any of the following tools at any time — free of charge, with no waiting period.

Deposit Limits

Set a daily, weekly, or monthly cap on how much you can deposit into your 99bt account. Once a limit is active, it cannot be increased for a mandatory 24-hour cooling period — protecting you from impulsive decisions made in the heat of the moment. Lowering your limit takes effect immediately.

Session Time Limits

Define how long you want each gaming session to last. When your chosen time is up, 99bt will display a clear on-screen reminder and offer you the option to continue or exit. You can set session limits from as little as 30 minutes up to 8 hours per day, helping you stay aware of time spent on the platform.

Time-Out (Cooling-Off Period)

If you feel you need a short break from gaming, activate a time-out of 24 hours, 7 days, or 30 days. During a time-out your account remains open but all betting and casino activity is suspended. You can request a time-out at any time by contacting our support team at [email protected] — no reason required.

Self-Exclusion

Self-exclusion is a voluntary, longer-term break from the 99bt platform. You can request self-exclusion for periods of 6 months, 1 year, 2 years, or 5 years. Once active, you will not be able to log in, deposit, or place bets. All promotional communications will be stopped immediately. Self-exclusion cannot be reversed before the chosen period expires.

Activity & History Review

Your 99bt account dashboard provides a full breakdown of your gaming history, net deposits, total bets placed, and net win/loss position over any selected period. Regular self-review of your activity statement is one of the simplest and most effective responsible gaming habits you can build.

24/7 Support & Referrals

Our support team is available around the clock, every day of the year including Bangladeshi public holidays such as Eid and Victory Day. If you need to activate any responsible gaming tool, discuss a concern, or be referred to an external support organisation, contact us at [email protected] and we will respond within 30 minutes.

Step-by-Step Guide

How to Activate Your Protection Tools

Activating any responsible gaming tool at 99bt takes less than two minutes. You do not need to justify your decision — our team will process every request promptly and without question. Here is exactly how to get started.

Important: All responsible gaming tools are available to every registered 99bt player at no cost. There are no fees, no delays on activation, and no penalties for using them. We actively encourage all players to explore these features.
  • 01
    Log in to Your 99bt Account

    Visit 99bt.io and sign in using your registered username and password. If you have forgotten your credentials, use the password reset option on the login page.

  • 02
    Navigate to Account Settings

    Once logged in, open your account settings panel. Look for the section labelled "Responsible Gaming" or "Player Safety". All protection tools are grouped here for easy access.

  • 03
    Choose and Configure Your Tool

    Select the tool you want — deposit limit, session timer, time-out, or self-exclusion. Enter your preferred values (amount in BDT, or duration in days/months) and confirm your selection.

  • 04
    Receive Confirmation

    You will receive an on-screen confirmation and an email to your registered address confirming that the tool has been activated. Keep this email for your records.

  • 05
    Contact Support If You Need Assistance

    If you encounter any difficulty activating a tool, or if you prefer to request self-exclusion directly, email [email protected]. Our team is available 24/7 and will action your request within 30 minutes of receipt.

Limit Reference

Deposit Limit Options at 99bt

The table below summarises the deposit limit tiers available to all 99bt players. Limits are applied in Bangladeshi Taka (BDT) and take effect from the moment they are confirmed in your account settings.

Limit Type Period Minimum Cap (BDT) Effect Timing Increase Delay
Daily Rolling 24 hours ৳500 Immediate 24-hour cooling period
Weekly Rolling 7 days ৳2,000 Immediate 24-hour cooling period
Monthly Rolling 30 days ৳5,000 Immediate 24-hour cooling period
Reduction Any period Any amount Immediate No delay — applies instantly
Removal Any period — After cooling period Mandatory 24-hour review period
Note: If you reach your active deposit limit, any further deposit attempt will be declined until the rolling period resets or you contact support to discuss your options. Declined deposits are not charged any fee.
Self-Assessment

Could Gambling Be Affecting You?

Answering the following questions honestly takes only a few minutes and may help you recognise patterns in your gaming behaviour. If you answer "yes" to two or more of these questions, we strongly encourage you to contact our support team or consider activating a time-out or self-exclusion.

Q01 Have you ever spent more money on gambling than you originally planned or could comfortably afford to lose?
Q02 Have you ever felt the need to bet with increasing amounts of money in order to feel the same level of excitement?
Q03 Have you tried to cut back or stop gambling but found it difficult or impossible to do so?
Q04 Have you ever felt restless, irritable, or anxious when you have tried to reduce or stop gambling?
Q05 Have you gambled as a way to escape from personal problems, stress, anxiety, or low mood?
Q06 After losing money gambling, have you returned the next day to try to win back what you lost?
Q07 Have you ever lied to family members, friends, or colleagues about the time or money you spend gambling?
Q08 Has gambling ever caused you to miss work, study, or important family events or responsibilities?
Q09 Have you ever borrowed money, sold belongings, or used savings intended for other purposes in order to fund gambling?
Q10 Has a family member, friend, or colleague ever expressed concern about the amount of time or money you spend on gambling?
If You Answered "Yes" to Two or More Questions

This does not mean you have a gambling disorder, but it is a signal worth taking seriously. We encourage you to take a break using our time-out tool, review your deposit and activity history, and speak confidentially with our support team at [email protected]. Our team will not judge you — we will simply help you access the right tools or refer you to professional support if needed.

Our Commitment

The 99bt Responsible Gaming Principles

Responsible gaming is not a box-ticking exercise at 99bt. These are the principles that guide every decision we make about how the platform operates for players in Bangladesh and beyond.

Player Comes First

Every feature, promotion, and game offered on 99bt is evaluated against its potential impact on player welfare. We will never design features that exploit cognitive biases or target players showing signs of problem gambling with additional promotional incentives.

No Targeting of Vulnerable Players

Players who have activated a time-out, self-exclusion, or deposit limit will not receive promotional emails, bonus offers, or re-engagement messages during the restriction period. Our CRM systems are configured to respect and honour all player-imposed restrictions without exception.

Transparent Odds and RTP

99bt displays the Return to Player (RTP) percentage for every slot and casino game available on the platform. We believe players have the right to understand their statistical chances before they play. Informed players make better decisions — and that is good for everyone.

Gambling Is Entertainment, Not Income

99bt never markets gambling as a reliable source of income or a financial strategy. All marketing materials, including cricket betting promotions and seasonal BPL campaigns, are framed as entertainment for adults. The house edge and randomness of all outcomes are inherent to all gambling products.

Fair Play Certification: All games available on 99bt are provided by licensed studios including Pragmatic Play, Evolution Gaming, Habanero, Spribe, and Ezugi. Each provider uses certified Random Number Generator (RNG) technology that is independently audited to ensure fair and unpredictable outcomes on every spin, hand, and round.

Play Responsibly with 99bt

If you ever feel that gaming is no longer fun, take a step back. Use our tools, read our FAQ, or contact support any time. For players ready to enjoy cricket betting, slots, or live casino entertainment, 99bt is built with your safety in mind. 21+ only.

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